Refund & Returns Policy
Last updated: October 13, 2026
1. Return Request Period
You may request a return within 14 days of receiving your order. Please contact us within this period to explain your request and receive return instructions before sending any item back.
This timeframe does not limit any longer return, cancellation, or refund rights required by applicable law, including rights relating to faulty, damaged, misdescribed, or incorrectly supplied products.
2. Return Eligibility
For a standard change-of-mind return, items should meet the following conditions:
- Items are unworn, unwashed, and unused.
- Original tags, labels, and packaging are included where provided.
- Products are free from stains, odors, damage, alterations, or signs of wear.
- Proof of purchase or a valid order number is provided.
Please try clothing on only as reasonably necessary to check the fit. Items showing signs of use beyond this may not qualify for a change-of-mind return, subject to applicable law.
3. Items That May Not Be Eligible
Unless applicable law requires otherwise, the following may be excluded from standard change-of-mind returns:
- Items marked as final sale or non-returnable before purchase.
- Personalized, customized, or made-to-order products.
- Products damaged or altered after delivery through misuse or improper care.
- Items that cannot be returned for hygiene reasons after their seal has been broken, where a lawful exception applies.
These exclusions do not remove your rights concerning defective, damaged, misdescribed, or incorrectly supplied products, or any other rights protected by law.
4. How to Request a Return
Email info@maviquellc.com with your order number, the item you wish to return, and the reason for your request.
Our team will review your request and provide the next steps, including the applicable return address and shipping instructions.
Package the item securely and follow the return instructions provided. We recommend retaining your shipping receipt and tracking details until the return is resolved.
Once the returned item is received, we will inspect it where appropriate and notify you of the return outcome and any applicable refund or exchange arrangements.
5. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as reasonably possible at info@maviquellc.com.
Please include your order number, a description of the issue, and photographs where useful. We will review the matter and explain the available remedy, which may include a replacement, repair where appropriate, refund, or another remedy required by law.
We will provide instructions regarding return shipping for these cases. Where the law or our confirmed arrangements require us to cover return costs, we will do so.
6. Refund Processing
Once a refund is approved, it will generally be issued to the original payment method unless another method is agreed or required by law.
We aim to initiate approved refunds within 5–10 business days after approval. The time taken for funds to appear in your account may depend on your bank, card issuer, or payment provider.
If you have not received an approved refund after a reasonable processing period, contact us with your order number so we can assist.
7. Return Shipping Costs
For eligible change-of-mind returns, customers are generally responsible for return shipping costs unless we state otherwise.
If the return is due to an item being defective, damaged, misdescribed, or incorrectly supplied, we will handle shipping costs in accordance with applicable law and the arrangements confirmed by our customer support team.
Original shipping charges, duties, and taxes may be non-refundable where permitted by law. Any refund required for these charges under applicable law will be provided.
8. Exchanges
If you need a different size, color, or item, email us to ask whether an exchange is available. Exchanges depend on stock availability and the applicable return conditions.
If an exchange is unavailable, we may offer a refund or another suitable resolution, subject to applicable law. You may need to place a new order for the replacement item.
9. Order Cancellations
If you want to cancel an order, contact us as soon as possible at info@maviquellc.com and include your order number.
We will try to accommodate cancellation requests before dispatch, but cancellation cannot be guaranteed once an order has entered fulfillment or shipped. If cancellation is no longer possible, you may be able to request a return under this policy or applicable law.
10. Missing or Lost Orders
If your order has not arrived within the stated delivery window, contact us with your order number and tracking information, if available. We will help review the delivery status and determine the appropriate next steps.
11. Contact Us
For return requests, refund questions, exchanges, or order concerns, contact:
Mavique Customer Support
Email: info@maviquellc.com
This policy should be reviewed against the consumer protection and ecommerce laws that apply to your business and customers.